John’s work on the strategy and implementation of public consultation in the development of the department’s website transformation was essential to the success of the project. This transformation took the department’s online presence from its previous inward focus to a user-centred experience which helped Victorians to access information and services quickly and easily. His experience, enthusiasm and professionalism were also vital in the overhaul of websites for sensitive, high-profile areas of the department such as Corrections and Victims Support. John is focused, positive and cheerful and I recommend his services to any organisation wanting to commission detailed, objective and usable research to get closer to the community.
From day one, I threw big challenges at John - including the development of stakeholder engagement strategies and the running of end user workshops in multiple cities. Next was creating a sane information architecture from a large and complex global company/data structure, which he did by combining best practice with intuition and supported with thorough data analysis. Nothing is too much of a challenge for John, who delivered excellent insight and sound results within demanding time-frames. John works effortlessly with C-suite and is refreshingly commercial, meaning he can strike a workable balance between stakeholder needs and ideal solutions. John made an essential contribution to our very successful global intranet project and I wouldn’t hesitate to hire him again.
John is a top class operator and no less than a pleasure to work with. NAB first engaged John to assist with research and concept design on a multi-platform product for mobile devices. Basically, John made my job easy - aside from being well organised and highly knowledgeable, he integrated easily with specialist teams and did a first-rate job designing early concepts, then later presenting customer research insights that influenced further design changes. I also really appreciated his flexible approach, we had the usual project constraints (time, budget etc.) and John responded without compromising quality, delivering beyond expectation under tight conditions. I look forward to opportunities to work with John again. Highly recommended.
John helped us understand user needs in a complex area of lonelyplanet.com. He is methodical and deliberate in his approach and has a wonderful manner with test participants. He was able to help us identify new key insights into consumer behaviour and expectations. On time, on budget and above expectations. I would happily work with John again.
John provided UX consultancy services for us at Hyro and he did a really first class job. Tasked with researching User Requirements for a major bank site redesign, he was effective, efficient, and always highly professional. I’d recommend his services without hesitation.
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